Error Qx08 0 Laserbox


I need your help me with this mistake, please


To better lock of your issue,pls share below information to this mail,we will help you fix your issue.
1.SN number which pasted on the back of laserbox
2.Go to setting-help-check for updating to check the software version and let me know the version name
3.Go to setting-Device-Firmware to let me know firmware version for your laserbox.
4.Can you tell me where did you purchase it?
5.Any abnormal behavior on your laserbox before occur this error?

Looking forward your information in support mail asap.