USB Connection on Lasebox-Pro


#1

Does the software and laserbox-pro need an active internet connection to create a connection between software and the laserbox?

I am working in a school environment on a Windows 10 laptop and can not get a connection established. It works inconsistently if I connect my laptop to my mobile hotspot but without an internet connection the connection wont establish. This is not suitable for my environment as we will be using a device completely disconnected from the internet. What are my options?

Thanks


#2

it only works on usb2 not 3(blue)


#3

Hello Hrkow0, the connection of Laserbox to computer has no requirement for network. For your case, please record a video to show “it works inconsistently” and send to support@makeblock.com . We will help you via email to fix the problem.