Hi, we have just had a new Laserbox delivered but are unable to connect using the Laserbox software v1.1.5.
We have tried Network connection but the Laserbox does not appear to be requesting a DHCP address. When attempting USB connection with multiple different devices they all fail to connect.
O/S is Windows 10 v20H2 with the 9-21 updates applied.
Is there anything that I am missing, our technical contact is also stumped.
An urgent response would be appreciated.