Ultimately all this machine can do is draw lines. If you’re able to turn your images into a series of lines (in InkScape they’re called paths) then the machine will draw them perfectly.
When I say line I don’t mean a visual line, I mean a series of points for the machine to move between i.e. a path for the pen to follow. There are lots of ways to generate these but generating them from a picture which is really just a grid of coloured squares is very hard and getting it just right is probably a highly manual process. Makeblock’s software is a bit crap and I avoid it as much as possible but as I say even InkScape can’t do what you want very well and that is good software.
If you have a graphics tablet then you should be able to draw the paths directly or even trace a picture. If not then you can still create the paths it’s just going to be a bit more manual.
I’m sympathetic because it seems like you bought one of these machines with incorrect expectations that none of makeblock’s marketing materials would do anything to dispel. All I can advise is to try and meet the machine’s limitations halfway (I don’t know what the returns policy is).