Shipping costs are astonishing high


#1

Hi Makeblock Inventors,

you’re making really interesting products. But the recent increase in shipping costs really astonished me.

My last order was shipped for around 3 Euros.
So I tried different products to find out which weight will lead to which shipping cost.
And found one super strange example:

Purchase on item:
1* HEX Allen Key 1.5mm(Pair) for €0.59
Check your shopping card and try to estimate the shipping and tax costs to
"Germany", “Baden-Würtemberg” "71155"
You will be surprised:

Item 0.59 Euro
Shipping 67.73 Euro
Total 68.33 Euro

There is something wrong, isn’t it?

Could you also explain how the shipping costs are calculated?
I don’t feel well if I have to pay twice the price, just due to shipping costs.

Kind regards,
Thorsten


#2

Hi Thorsten

This is definitely wrong setting in the system, our engineer is fixing the problems now, thank you for your feedback.


#3

Hi Huluwa and all,

upps, I had another wrong shipping cost calculation today. Whereas shipping cost calculation generally works good, I managed to confuse your system again today:
OK, I have to admit, that I love using multiple tabs in my browser, throwing new items into the basket, removing others … so I am probably your web application developers’ nightmare in person.
My intention - help making things work better.

Anyhow I’ve attached a screen-shot, hope you have an idea what might have gone wrong.

Kind regards,
Thorsten


#4

Hi Thorsten,

For the shipping cost, it’s a error of the system. And it get back to normal. The shipping cost is $7.5

And I add something into your package:

  1. Me 7-segment digital display x1
  2. Me light and grayscale sensor x1
  3. DC motor 6V cable x2
  4. Connector of Stepper motor x1
  5. Infrared Remote control x1

Alice will also send a email to check the order to you.

Kind regards,
Johnny


#5

For the stepper motor driver, thanks for the remind, :smile: I send that email on my phone so I didn’t check the notes. There is no difference between this one and which I sent you before.


#6

Thank you.


#7