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Make sure all the assemble is fine and all the batteries (both batteries for Starter and remote control) are brand new.
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Upgrade the examples in the Makeblock library: Makeblock_Starter_Robot_kit < IR_Control by Arduino.
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Then check if you have connected the correct port (port 6), if not, please correct it.
After above steps, if Starter still cant work, please contact support@makeblock.cc