mBot (2) Neo unable to update firmware

#1

Hello, I am in need of some help concerning the current functionality of my mBot (2) Neo. (Product Model: MCP-K06-01)

I am a high school student using the provided robots by our school. I was able to update my bot and everything just fine, the only issue is that for whatever reason I can not update the firmware or upload anything I make using mBlock. I have been looking at all the forms and have yet to find a solution. Please message me if you need anymore information, screenshots, or videos of what happens when I go to do any of these processes.

                                                       Thank you, Karissa.
#2

Hi Karissa:

Please fully charge your mBot neo and then connect it with your mBlock 5 select upload model click connect and make sure you’ve updated your mBlock and mBot firmware to latest verison,and use another USB cable if it still can’t work,thank you.

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image.png759x656 111 KB

#3

And do remember turn the mbot on when you want to upload the codes

#4

I tried using another cable and the issue was the same, I get this response every time I try to update the firmware.

!

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Screenshot 2021-10-15 8.34.43 AM.png764x536 63.5 KB

I have already done the update for the cyberpie by giving it wifi. And I have had the bot on when trying to update it.

After I get the error in the image above, the device disconnects and the cyberpie and bot become unresponsive. I then I have to unplug the USB cable from the cyberpie and turn off the bot and then turn it back on to get it to unfreeze.

#5

I was able to fix to it

#6

Hi Kalli:

I have a mBot2 for daily testing it has the similar problem the Cyber Pi everything works fine but

my mBot2 can’t update the firmware whatever I try and stuck in error of updating,so it might be the

problem of mainboard,we suggest you contact with distributor or seller(warranty 1 year,part of

components 6 months)

#7

Check this out,

#8

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