Mac OSX 10.15.5

#1

I cannot connect to my new Laserbox while using OSX 10.15.5. Can anyone help me with this? Thanks!

#2

Hi tdn,
To this issue, please provide me the following information.
1)Send me a photo of the bar coded sticker on the box to check the SN number of your machine.
2)Make sure you are using the latest software.

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3)Double check if it is blocked by the system.
Open security & privacy and click allow.
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4)Please get a windows to have a test, if connected succeed, please send me a screenshot of the firmware version. Go to [device settings]-[basic] and you will get the firmware version.

You can send me the message to support@makeblock.com
Thanks.

#3

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