I’ve been trying to get an issue sorted with my laserbox for a week now. The machine has a hard error Qx143 and won’t work at all. My reseller in the UK has been helpful but they are finding it difficult to get answers from the European Makeblock supplier called Media Direct. I have lost a weeks work with this problem and I really need to get the machine back up and running. The troubleshooting guide has some suggestions - https://education.makeblock.com/help/laserbox/faqs/troubleshooting but none of them have worked for me. Can the moderator of the forum please suggest who I can talk to in order to get the problem fixed.
It seems like this is a hardware fault although upgrading the firmware did get the machine working for about an hour before it broke again and now won’t work at all.