Incomplete order

#1

A few days ago I ordered (#331) several items and particularly 4(four)
Me 2H Microstep Driver V1.0. In my package I found only 2 (two). I send a lot
of messages in order to mention these missings, unfortunetly
without succes. Till today no answers. Is there in the staff somebody
who read the messages !!! Could it be possible to send me
the two missing Me 2H Microstep Driver V1.0 as soon as possible.
Thanks

#2

Hi Jdeenen, We read your message on your new order, very sorry for the missing parts and message. We already packed your missing parts with your new order and will send them to you on Monday.

Thanks for your always support.
Alice

#3

I sent a message a number of days ago about the Turntable Preorder for order #333 and haven’t received any reply. Could you look into this for me Alice?

#4

Hello,

I’ve tried getting in touch about parts missing from my order (514) but nobody seems to be reading my messages.

I ordered the Lab Kit and found that all 8 Timing Pulleys 90T are missing. Bit frustrating!!! Can someone check and send me these so I can start building. Thanks.

#5

Hi
First apologize, we will send you the missing parts as soon as possible. Very sorry about it.
Kind regards,
Alice

#6