Horizontal lines when engraving

#1

Hello,
whenever I burn an image in Laserbox I get horizontal lines in the image. Can someone please explain why this might be happening? I’m burning using basswood and I tried to play with the settings but I still get the same outcome. Please advise.
Thank you

#2

You can ask in the support center for xTool:
https://support.xtool.com/hc/en-us

#3

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