Firmware update interrupts work on progress


#1

The title says it all. Several times this has happened to me while I was cutting/engraving. No matter what, I lose the ongoing work on the laserbox, no way to resume. Really annoing, there should be a way to avoid firmware update while the machine is cutting/engraving something


#2

Hi Oshin,

Sorry for the trouble caused. We will check the issue and let you know later.
Besides, please temperately update the laserbox software on your computer to latest version v1.1.2 and update the device firmware version to latest version start with 022 as well.

You can check software version by going to three bar icon on the left upper corner->help->Check for updates and check device firmware version by going to three bar icon on the left upper corner->Settings->Device. If all are the latest version, normally, it won’t pops up the update message.


#3

Hi Oshin,

We have analyzed the problem, actually, the software updating or firmware updating reminder won’t pops up during the machine working (cutting/engraving). Regarding to the problem you mentioned, we suspect it may be the hardware abnormal communication sometimes and report wrong message. We will try to optimize this.
Meanwhile, I want to know does this problem happen frequently? Could you help provide the following info when the problem happen again?

  1. When the same message pops again during engraving/cutting, please take a picture for the pops up message.
  2. Don’t restart the machine, just go to menu->setting on laserbox software and export the log, please share the log to us.

Thanks!


#4

Hi Oshin,

No further message from you, we want to know does this issue happen again?


#5

Ye, it just happened again. I´m conected by WIFI. It ruins my work in progress. And I can not resume after the update is done so is all wasted. Need a quick fix so no updates happens while the machine is engraving/cutting

Thanks!


#6

Hi Oshin,

Sorry to hear that happen again. We are try our best to solve the issue, but we can’t reproduce this problem during our test here. So will need your help to gather the info below immediately once the same problem happen again:

  1. When the same message pops again during engraving/cutting, please take a picture for the pops up message.
  2. Don’t restart the machine, just go to menu->setting on laserbox software and export the log, please share the log to us.

I have also sent you an email with more info.