Hi olbikenk, Thank you so much for asking these questions. I had all the same problems like you and have wasted 2 days getting things to move. Windows 7, 8.1 and Linux it all did not work. mBlocks software crashed or froze all the time. For some reason I get more COM port choices each time I unplug an mBot.
Brilliant as I did not found it mentioned on Makeblock website that one has to go from scratchblock (mBlock to the Arduino interface to upload the software. Again how such a crucial piece of information is not featured more prominently is beyond me.
At least this got the mbot moving though not at the speeds I am seeing in the support videos. And yes I am using new AA alkaline batteries. Should I use another kind?
May be of topic here but the bluetooth does not work either. both Windows computers find the card, pair up but that is as far as it goes.
Better instructions would definitely be a plus.