Xtool D1 Pro 20W stopped burning


Hello all. I am the owner of a new Xtool D1 Pro 20W. I plugged it in for the first time today. I have done a few engrave tests, a few score tests and one cut test.

In all, it has done 11 small - really small - jobs.

I then tried to engrave some text, score it and then cut it out. In the middle of engraving it reduced the laser beam to nothing more than the framing light, and carried on with the job. I have checked all cables (it barely moved more than a few cm on any job) and plugs.

After checking everything and restarting XCS and turning it on again, I tried again to do a small job. It fired up but reduced the power again after a few seconds.

It is connected via USB and I have changed ports with no joy.

test burns


Have you tried the xTool support page?


No, because makeblock is the manufacturer


xTool is owned by makeblock. makeblock made the xtool support page.