Hi Tech support.
The robot was built correct as per your instructions. it still was very stiff, using the plastic spacers. I resulted using chadman’s solution. I would recommend altering your instructions to use this solution too or manufacture/ship the robot with ball-bearings, similar to ones that come with any RC car kit. (I tried sourcing, from a few shops but did not manage to find ones that fit).
Using lithium batteries seem to work. I will try also using NiMH rechargeable and update on performance.
I would strongly suggest you alter your manual, which specifically say “alkaline”.