Dear Makeblock Customers,
Hereby we inform you that today we are voluntarily replace limited quantity defective 25mm DC motors which produced during Sep.2014 to Oct.2014. We are providing replacement action freely after learning that some of 25mm motor can’t provide enough torque to run the tank successfully.
Please follow below steps to fix whether your motor can work well:
i. Please confirm whether the motor can rotate by hand or not. Please also confirm if both motor is defective or just one.
ii. In the full voltage condition, the robot can goes forward and backward just fine, but refuses to turn around.
Then issue an email with below information to email@example.com. The replacement will ship out within 3 working day.
- List out the defective item name and quantity.
- Describe the defective with photos or video. (If file is too large, please upload to Dropbox or Google Drive)
- A photo or screenshot of your order. (If you did not save the receipt please tell us which store you bought it and when)
- Shipping address. (Postcode and telephone number should be included)
We sincerely apologize for the inconvenience this situation has created and we promise that we will continue to operate our business in a way that lives up to the high standards that you have always expected from us.