Unable to recognize robot starter kit

#1

My robot starter kit is plugged in to my computer with mblock and it is not recognized by mblock. I select the MeOrion board and there is no serial port to connect to. I have no issues connecting my regular mbot to the mblock program. Additionally when I plug in the USB connection my PC says it does not recognize the device. Any suggestions?

#2

Try: “connect\Install Arduino Driver” before plugg your robot

#3

Yes I have tried that several times as well as downloading the driver installer from Github. No success so far. I only have this issue with the orion board and all three of my mbots work fine.

#4

Hi johnnyride,

The USB cable for Starter is different with the one for mBot. Do you have other USB cable which suitable for the Starter robot have a try?

#5

Yes I am using the correct cable it looks like a mini usb that you’d see on an android phone. Is it possible that the board itself is defective?

#6

Hi johnnyride

Yes, I understand you use the correct USB cable, in case the USB cable is faulty, do you have another USB cable which has the mini usb on one side to give a try?
Besides, do you have a second Me Orion board have a test?

When you connect mBot to mBlock software, do you use the same computer and the same USB port on the computer?

At last, if you have a another computer, it is suggested to change a Computer have a try too.
If it still can’t be recognized after tried all above, the USB port on the Orion board should be faulty.

#7

I have tried multiple computers and multiple usb cords and different usb ports. All computers(Windows 10 and 7) immediately give a warning saying the device cannot be recognized and may have malfunctioned. I do not have another Orion board to test unfortunately. All of the computers(4) I have tested work perfectly fine with the mbot mcore boards(of which I have 3). If is is likely the board is malfunctioning are they under warranty?

Thanks so much for your help.

Nate

#8

Hi johnnyride,

In this case, the USB port on Orion board should be faulty. Where did you buy it? Could you please send the receipt to daisy@makeblock.com? Thanks!