Random disconnection of mbot Ranger

[Ilan]

Hello,
I’ve received my mbot Ranger but it disconnects randomly from the mBlock and mBlock Blockly app especially when I increase the speed of the robot.
What can I do ?
Ilan

[makeblock.lindingxin]

Hi there:

You can use different cellphone and tablet cross test the Bluetooh fuction if it works well when you use other devices,it means your cellphone might have some problems of Bluetooth,if not you can contact with the seller or distributor to seek help.

[Tristratos]

Facing same frustration with you, and received NO PROPER response from Makeblock’s tech team by now

MBot Ranger - BRAND NEW - Bluetooth drops CONSTANTLY > Full frustration and disappointment - HELP!

Also another post on the same issue lately It really seems preposterous receiving a response from the support consulting me to use Li-Ion batteries when: in the manual it says 1.2v or 1.5v rechargeable batteries OR Duracel/ Energizer batteries would do have checked with 12v cable power supply and issue still persists. @Makebot’s tech team Could you please provide a clear solution to this apparently common issue ?

Sorry to say, that this makes Makeblock’s support anything but professional!

[Crackel]

Hi Tristratos,

The support on the forum is first level support. It also has the advantage of having access to engineers fairly quickly unlike large companies. I understand your disappointment and Maybe Makeblock should send you a direct link to take care of your problem. This is certainly a detail and maybe there is nothing you can do about it if the module is defective.

Give them a little time … some answers seem ridiculous but they are good

[system]

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