@peterlee The problem is not so much the speed of a reaction from Makeblock. The problem is that often time we do not get any answer at all. Just to give few examples from my own comment history (I saw many other examples in other threads)
No comment on the connector angle from Makeblock. Only comments on the weak motors. At the end @shaiss figured I had outdated manual.
App upgrade promised "in a few days", almost two months later, the app is still broken.
No useful answer from Makeblock. In the mean time, the docs were uploaded to the TFT LCD product page. I just commented on the thread. The support seeming didn't even understood our question.
http://forum.makeblock.cc/t/bluetooth-issue/1152 and many other threads about bluetooth issues.
E.g. http://forum.makeblock.cc/t/me-bluetooth-character-reception/955 The only thing we ever heard from Makeblock was updating the firmware. (rather unrelated to the problem)
http://forum.makeblock.cc/t/poor-experience-with-ultimate-robot-kit-radioshack-version/893 Four month old thread with pretty much the same feedback others posted here. Almost zero interaction from Makeblock team (much like here). But new FAQ section was created (likely as a direct response to this thread). Also the information about the replacement motors was made more visible. But overall, the documentation was almost unchanged.
I could go on. I think you get the idea. Often times it is only the community that is ale to give any useful answers. Better docs were promised months ago, nothing changed so far. I do trust you are working on the new web page but I have a healthy dose of skepticism about the time frame of the actual delivery.