Bluetooth cant be connected, which includes below conditions:
- Neither “Makeblock” nor “Makeblock_BLE” cant be found in your bluetooth list at all;
- “Makeblock” / “Makeblock_BLE” can be found, but never did you get paired;
- The App/Software interface showed getting paired, but the Robot cant work.
To the first condition, there should be a quality issue, you can contact support@makeblock.cc for replacement.
To the second condition, it may be a compatible problem, which is a little complicated.
A If you are using iPhone 4S or below, due to the limitation from the Apple protocol, which can’t connect;
B If you are using Android system below 4.2 (include Android 4.2), please try to connect Bluetooth via setting in your mobile, not via mBlock software. At the same time, choose “Makeblock”, not “Makeblock_BLE”.
C If you are using other superior system or iPhone mode above 4S, you can connect Bluetooth via the mBlock software directly.
To the third condition, you may have to check all the other parts, make sure the assemble is correct, make sure the battery is brand new. If all is fine, but robot still cant work, you can contact support@makeblock.com for repacement.
If you cant connect bluetooth with your Phone or computer, you can try to connect via setting in your Phone or computer, not via mBlock software. Please try both “Makeblock” and “Makeblock_BLE”. If still cant bluetooth be connected, you can contact support@makeblock.cc for replacement.